Progressive Motor Assist

1-300-881-238

Progressive Home Assist

1-300-881-238

Customer Service

1-800-888-458

Progressive Motor Assist

1-300-881-238

Progressive Home Assist

1-300-881-238

Customer Service

1-800-888-458

Claim Guide for Motor Accidents

COMPREHENSIVE COVER:

HOW TO CLAIM FROM OWN INSURANCE COMPANY

1. WHAT TO CLAIM

  • If the accident was your fault, make an ‘Own Damage’ claim
  • If the accident was NOT your fault, make an ‘Own Damage Knock-for-Knock’ claim (instead of making a third party claim)

BENEFITS OF MAKING ‘OWN DAMAGE KNOCK-FOR-KNOCK’ CLAIM:

  • Faster claims processing
  • You will not lose your No Claim Discount (NCD) entitlement
  • You can claim excess and CART from the other party’s insurance company

2. HOW TO CLAIM
Submit to your insurance company:

  • Completed claim form
  • Original copy of police report
  • Copy of driver’s and policyholder’s identity card and driving license
  • Copy of vehicle ownership certificate
  • Photos of accident scene and damages to vehicle
  • Police letter informing which party is compounded for road traffic offence

THIRD PARTY COVER:

HOW TO MAKE A THIRD PARTY PROPERTY DAMAGE CLAIM

1. WHAT TO CLAIM

  • Damage to your car or property in a road accident caused by the other party
  • Other financial losses e.g. CART, excess

2. HOW TO CLAIM

  • Send your car to the insurance company’s panel workshop
  • Appoint an adjuster to evaluate the cost of your car’s damage
  • Submit to the other party’s insurance company:
    • Original copy of police report
    • Copy of driver’s and policyholder’s identity card and driving license
    • Copy of vehicle ownership certificate
    • Adjuster’s report
    • Bill of repair costs of your car
    • Photo of accident scene and damages to vehicle
    • Police letter informing which party is compounded for road traffic offence

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