COMPREHENSIVE COVER:
HOW TO CLAIM FROM OWN INSURANCE COMPANY
1. WHAT TO CLAIM
- If the accident was your fault, make an ‘Own Damage’ claim
- If the accident was NOT your fault, make an ‘Own Damage Knock-for-Knock’ claim (instead of making a third party claim)
BENEFITS OF MAKING ‘OWN DAMAGE KNOCK-FOR-KNOCK’ CLAIM:
- Faster claims processing
- You will not lose your No Claim Discount (NCD) entitlement
- You can claim excess and CART from the other party’s insurance company
2. HOW TO CLAIM
Send your car to PIB’s panel workshop and bring along the followings:
- Completed claim form
- Original copy of police report
- Copy of driver’s and policyholder’s identity card and driving license
- Copy of vehicle ownership certificate
- Photos of accident scene and damages to vehicle
- Police letter informing which party is compounded for road traffic offence
WINDSCREEN CLAIM:
If your policy includes additional coverage for the windscreen, you may proceed with windscreen claim
HOW TO MAKE A CLAIM
1. HOW TO CLAIM
Send your car to PIB’s panel workshop and bring along the followings:
- Copy of driver’s and policyholder’s identity card and driving license
- Copy of vehicle ownership certificate
THEFT CLAIM:
HOW TO MAKE A CLAIM
1. HOW TO CLAIM
Please notify insurance company as soon as possible after the theft occurs.
Submit the following documents to the other party’s insurance company:
- Claim form
- Original copy of police report
- Copy of driver’s and policyholder’s identity card and driving license
- Copy of vehicle ownership certificate
THIRD PARTY COVER:
HOW TO MAKE A THIRD PARTY PROPERTY DAMAGE CLAIM
1. WHAT TO CLAIM
- Damage to your car or property in a road accident caused by the other party
- Other financial losses e.g. CART, excess
2. HOW TO CLAIM
- Send your car to the insurance company’s panel workshop
- Appoint an adjuster to evaluate the cost of your car’s damage
- Submit to the other party’s insurance company:
- Original copy of police report
- Copy of driver’s and policyholder’s identity card and driving license
- Copy of vehicle ownership certificate
- Adjuster’s report
- Bill of repair costs of your car
- Photo of accident scene and damages to vehicle
- Police letter informing which party is compounded for road traffic offence
DOWNLOAD LEAFLET:
Claims Guide for Motor Accidents (English)
~ PDF (2MB)
Claims Guide for Motor Accidents (BM)
~ PDF (2.5MB)
Claims Guide for Motor Accidents (Chinese)
~ PDF (2.4MB)