We wish to inform our valued customers that, in compliance with the ongoing Government’s Movement Control Order (MCO), we will temporarily close our branch offices and our Customer Services Counters in Head Office until 28th April 2020 or until any extended period as announced by the Government. However, during the said period, our Head Office will remain open from 9 am to 4pm, Monday to Friday.
We have set up a team that is based in our Head Office in Kuala Lumpur to ensure essential services such as the processing and handling of claims, issuance of guarantee letters for admission to hospital for medical treatment and the annual renewal of insurance policies can be attended to during the MCO Period.
Should you require any assistance, please contact our Customer Assist as follows:
Customer Assist: 012-9353175 / 016-2042641
Email (for Claims Services): pibclaimsdept@gmail.com
Email (for Underwriting Services): underwritingdpt.pib@gmail.com
Email (for General Inquiry): progressive@progressiveinsurance.com.my
You may also contact the following personnel nearest to you for assistance to renew your insurance policies:
KL Office: Jessica Thong (jess@progressiveinsurance.com.my / 019-2770461)
KK Office: Benedict Majin (bmajin@progressiveinsurance.com.my / 019-8811835)
Johor Bahru Office: Joseph Lee (joseph@progressiveinsurance.com.my / 012-7099370)
Melaka Office: Terence Kan (kanks@progressiveinsurance.com.my / 019-6551890)
Butterworth Office: Tan Wee Giee (wgtan@progressiveinsurance.com.my / 012-3958689)
Kuching Office: Liew Yung (liewyung@progressiveinsurance.com.my / 013-8168569)
Sandakan Office: Rukaya Takka (rukaya.t@progressiveinsurance.com.my / 010-9313797)
We hope that the availability of these services will minimise the disruption during the MCO period and will enable us to continue providing the essential service to the best of our ability. We apologise for the inconvenience caused and look forward to resuming our full service to serve you soon.
GRACE PERIOD FOR PAYMENT OF PREMIUM
We are pleased to advise that the company is willing to consider request for grace period for payment for premium from our clients that are genuinely affected by the COVID-19 pandemic. We will consider formally written request from our clients for an extended grace period for the payment of their Non-Cash before Cover premium supported by verifiable documents.
We assured you that all requests made will be considered within 7 working days. However, should we require any additional information to evaluate your request, we will be in touch.
