Complaint Enquiry
It is the Company’s aim to provide you with the highest standard of service and to settle claims covered under the insurance policy in a fair and prompt manner. If your complaint / feedback was not addressed in a satisfactory manner, you can lodge your complaint in writing or complaint form and send the letter through post, email, or fax to:
Correspondence Address :
Complaint Unit
Progressive Insurance Bhd
6th, 9th & 10th Floor, Menara Cosway Plaza Berjaya
No.12, Jalan Imbi
55100 Kuala Lumpur
Telephone :
1-800-888-458
Facsimile :
+603 2118 8100
E-mail :
complaint@progressiveinsurance.com.my
Contact Person :
Encik Abdul Majid Bin Idris
Encik Muhammad Syafiq Bin Mohd Zainuddin
Other Channels for Complaints :
visit our BRANCH near you to lodge your complaints.
Please provide us with your full name, IC number, telephone or mobile number, email address and the specific nature of your complaint.
The customer can appeal to Bank Negara Malaysia or Ombudsman for Financial Services if not satisfied with company decision.
Bank Negara Malaysia (BNM)
Laman Informasi Nasihat dan Khidmat (BNMLINK)
(Walk-in Customer Service Centre)
Laman Informasi Nasihat dan Khidmat (LINK)
Ground Floor, D Block,
Jalan Dato’Onn
50480 Kuala Lumpur.
Contact Centre (BNMTELELINK)
(Walk-in Customer Service Centre)
Laman Informasi Nasihat dan Khidmat (LINK)
P.O. Box 10922
50929 Kuala Lumpur.
Tel: 1-300-88-5465 (1-300-88-LINK)
Fax: 603-2174-1515
E-mail: bnmtelelink@bnm.gov.my
Ombudsman for Financial Services (OFS) – (Formerly known as Financial Mediation Bureau)
Ombudsman for Financial Services
14th Floor, Main Block Menara Takaful Malaysia
No. 4, Jalan Sultan Sulaiman
50000 Kuala Lumpur.
Tel: +603-2272 2811
Fax: +603-2272 1577
Website: www.ofs.org.my
E-mail: enquiry@ofs.org.my